FAQs

Our office is open Monday – Friday, 9:00am – 5:00pm.

Booking & Planning

How far in advance should I place my catering order?

We accept bookings up to 12 months in advance and recommend securing your date as soon as possible to ensure availability and proper staffing. For weddings and social events, earlier booking is strongly encouraged, as popular dates fill quickly. Corporate lunches can often be accommodated within the same week, depending on availability — though we still recommend getting on our calendar as early as possible to guarantee your preferred date.

Can I place a same-day catering order?

We cannot accept catering on the same day through our office. You are welcome to call the restaurant and place a pickup order or a DoorDash order.

Can I modify my order after it’s been placed?

Changes can be made to all paperwork until 7 days before your social event. Corporate meals have more flexibility but depend on when the change is requested and whether the kitchen can accommodate. Change fees may apply.

What is the minimum order size?

We have a food and beverage minimum of $300 for corporate and social events. In December and during peak weekends in the spring and fall, that minimum increases to $500 for drop-off caterings. For events wishing to have staff assist, the food and beverage minimum is $750 (peak) and $1,000 in December.

Ordering & Delivery

Do you offer online ordering?

Not for catering orders. We currently have a team of sales reps ready to build your event and give you customization and connection. If you would like to order online, please do so through our restaurant platforms.

What areas do you deliver to?

Our delivery area is approximately 2 hours around Charlotte. Our Midwood locations in Columbia and Raleigh can accommodate distances of 1 hour from the restaurant location.

Is there a delivery fee?

Yes, delivery fees are based on distance, setup time, and menu difficulty.

Menus & Service Styles

Can you accommodate dietary restrictions and allergies?

Absolutely. We’re happy to accommodate dietary needs such as gluten-free, vegetarian, and other restrictions — just let us know when planning your menu so we can take care of your guests.

Do you offer plated dinners?

Currently we are offering plated meals for 50 guests or less, provided the venue has a kitchen. With a guest count higher than 50, we are only offering buffets or stations.

Do you offer family-style service?

We do not offer family style for catered events for over 50 guests, as the costs and logistics are extremely high.

Do you offer bar service?

We offer full bars with spirits if requested. We also partner with two wonderful bartending companies if needed.

Can we schedule a tasting?

We do not offer formal tastings, as all our restaurants are open for lunch and dinner. We encourage you to visit any of our restaurant locations for lunch or dinner to experience our food quality, value, and service firsthand if you are not yet familiar with us.

Staffing, Setup & Rentals

Do you provide cleanup services?

For all staff events, our team will clean and box up leftovers. For all drop-off catering, the client is responsible for the breakdown. For a fee, staff can return to tear down for you.

Do you provide tables, linens, or rentals?

If event rentals are needed (tables, chairs, linens, china, glassware), we highly recommend Party Reflections. We can assist with this order, or the client or planner can execute it.

Do you provide plates, utensils, and serving ware?

All menus include place settings and serving utensils. Elevated place settings are available for an additional fee.

What are your service (staffing) rates?

Staffing is billed at $35/hour and $30/hour, based on role, and includes event design, travel time, setup and breakdown, and event hours. Staffing levels are determined by your sales representative based on total event vision, logistics of the venue, and event timeline.

Additional staff (dishwasher, food runner) may be required for quality and food safety. Staff is required for all social elevated presentations. Corporate board breakfasts and lunches can be dropped off, and staff will return to retrieve the equipment.

Pricing & Payment

Do you require a deposit?

Yes, all social and larger multi-day events require a deposit to hold the date. Existing corporate clients in good standing do not for everyday meals.

What payment methods do you accept?

A link for payments is emailed to the booking contact. Through the link you can pay via ACH or with a credit or debit card — Amex, Mastercard, Visa, and Discover are accepted, as are checks. Please note that credit cards carry a 2.5% processing fee that is added at the time of payment. This fee cannot be added prior; the system generates it when payment is processed.

Still have questions?

We’re always happy to help. Get in touch and a member of our team will be glad to walk you through the details for your event.